Holidays are often a significant investment and something that you and your family look forward to. Unfortunately they can sometimes turn in to nightmares. There is nothing quite so upsetting as being stuck in a foreign country and finding that you have been saddled with bills that were just not expected. Significant inconveniences such as flights cancelled due to industrial action, missing baggage, emergency medical bills, etc could cause you huge financial hardship.

Your right to cancel: if having purchased this insurance you decide that it does not meet your requirements please return all documentation within 14 days of the date of issue to either:

the British Insurance Brokers Association (BIBA) member broker from whom you purchased this policy or Insurance Administration Services Limited, P.O. Box 9, Mansfield, Notts. NG19 7BL, or telephone on 0845 812 3441, and provided that no claim has been made and you have not travelled the premium will be refunded in full. Cancellation by you at any other time will mean you are not entitled to a refund of premium.

Making a claim: If you need to make a claim then please do so at the earliest possible time.

Telephone: 0845 812 3441

giving brief details of the circumstances and requesting a claim form.